Returns & Exchanges
First, thank you for shopping with us! If you’re reading this, it might mean that you were dissatisfied with your purchase in some way. If so, we’re sorry to hear this. Let us know how we can improve.
Or, you might actually be looking to exchange for a different size or color - scroll down for our exchange policy.
Eligibility for Refunds and Exchanges
- Your item must be unused, unworn, undamaged and in the same condition that you received it. (Click here if your item arrived broken/damaged.) Items showing signs of wear or use will not be processed for return.
- The item must be in the original packaging and contain all of the item's original components (tags, packaging, stickers, any additional parts/accessories that accompany the item). Items missing packaging, tags, parts/accessories, etc. will not be processed for return.
- Items marked “Final Sale,” Clearance and/or “gift” items (such as those included for free with your purchase as part of a promotion (i.e. as a Free Gift with Purchase) cannot be refunded or exchanged.
- All books, hair accessories (hair pins, claw clips, etc.), lingerie, bras/underwear, socks, and intimates are final sale and cannot be refunded/exchanged. No exceptions.
- All swimwear is “exact exchange” only and must be unworn. “Exact exchange” means that you are exchanging the exact same swimsuit (including the same color) but for a smaller or larger size.
If your item does not meet the requirements listed above, it is not considered eligible for refund or exchange. In these cases we may, at your request, either ship the item back to you or discard it. If you would like the item shipped back to you, you will be charged the costs for shipping & handling.
More Information About Exchanges (if applicable)
Some items are not eligible for exchanges, please see our guidelines on “Eligibility for Refunds and Exchanges.” We offer two types of exchanges: Normal Exchange and Exact Exchange. Most items in our store are eligible for one of these exchange options.
We only replace items if they are defective or damaged. If you need to exchange it for the same item (an Exact Exchange), send us an email at (officialartemisathena@gmail.com) and send your item to: 405 Maple Avenue P.O. Box 2780, Burlington, NC 27215.
Exempt Goods
The following are exempt from refunds:
- Gift cards
- Some health and personal care items
Partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at (officialartemisathena@gmail.com).
- Please do not send the product back to the manufacturer. It must be sent to the following Address (405 Maple Avenue P.O. Box 2780, Burlington, NC 27215).
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.
Please note: All of the item's original components (tags, packaging, stickers, any additional parts/accessories that accompany the item) are shipped (postmarked) and returned within 14 days of your RECEIPT of the item. If your return is missing any of the original components, you will not receive your refund. Items returned after 14 days must meet this requirement but refunds will be processed for store credit only for up to 30 days after receipt of your item. After 30 days, no refunds (including for store credit) will be processed.